Home > Refund and Returns Policy

At Nails Zone, your satisfaction is our priority. We offer a comprehensive 14-day return and exchange policy to ensure a confident shopping experience. Please review the following terms to facilitate a smooth return or exchange process.

Return & Exchange Conditions:

  • Eligible Products: We accept returns and exchanges for products that are both defective and non-defective.
  • Condition of Products: You may return products that are in new or slightly used condition.
  • Request Window: You must initiate a return or exchange within 14 days of receiving the product.
  • Valid Reason: A valid reason must be provided for all returns or exchange requests.
  • Authorization: Items returned without prior authorization from our customer service team will not be accepted.

Return & Exchange Process:

Step 1: Contact our customer service team at service@nails.zone with your order number to initiate your return or exchange. Our representatives will evaluate your request and, if eligible, will provide you with a Return & Exchange authorization.

Step 2: Following authorization, provide proof of purchase and any relevant information about the issue within 3 working days as per our instructions.

Step 3: Once we receive and review your return information, we will process an exchange or issue a refund within 3 days.


  • Refund Method: A refund will be credited to the original method of payment.
  • Processing Time: The refund will be processed within 3 days after we have received, inspected, and verified the validity of the return or exchange.
  • Return Shipping: Customers are responsible for mailing their returns, and they must cover the cost of the return shipping label.
  • Restocking Fees: We do not charge any restocking fees for returned items.
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